Terms & Conditions

Please read and agree to the following Terms and Conditions before purchasing goods and services from My Virtual Trainer Ltd through this website.

These terms and conditions apply to your use of this website and the purchase of Goods and Services from us.

My Virtual Trainer Ltd (referred to in these conditions as “My Virtual Trainer”, “we”, “us” and “our”) reserves the right to change these conditions at any time. Any changes to the conditions will be effective immediately after the change is published on this website. We recommend that you check these conditions before each order of Goods and Services, as they may have changed since the last time you read them. Throughout these conditions, the following should be read and agreed to:

“Goods”- any Goods offered for sale at any of our Studios;

“Services”- services available to you via this Website, including the sessions.

“Session” or “class” refers to any exercise session provided by us or on our behalf at the Studios as part of the Services.

“Credit”- Credits purchased via our Website and used to make bookings for Sessions;

By attending My Virtual Trainer  sessions, activities and other programmes, and using My Virtual Trainer’s premises, facilities, and equipment (collectively, Sessions and Facilities), you hereby agree that there are potential risks and hazards involved in participating in the Sessions. If you observe any danger during participation, you will bring it to the attention of the nearest My Virtual Trainer employee or studio official as soon as possible. You understand and agree that there are intrinsic risks associated with physical activity and involvement in the Sessions. Regardless of the caution and care taken to avoid these hazards, Some of these risks cannot be eliminated. The particular risks include but are not limited to:

  • Catastrophic injuries including paralysis and death
  • Major injuries such as eye injury or impaired sight or loss of sight, joint or back injuries, heart attacks and concussions
  • Minor injuries such as bruises, lacerations and sprains

You agree and accept that long-term exposure to amplified music carries risk of hearing impairment.

In order to participate in and gain entry into the Sessions, you hereby

  • Assume all responsibility for any and all injuries or damage sustained, provoked or intensified to you as a result of your participation in the Sessions and/or use of the Facilities
  • Claim honestly to have no medical or physical condition which would prevent you from attending any of My Virtual Trainer’s activites, sessions and/or put you in any physical or medical danger, and have not been instructed by a physician not to do so.
  • Waive and permanently exonerate My Virtual Trainer, its employees, instructors, ambassadors and representatives, and all others from any and all responsibility, claims, rights, causes of action and/or liability from injuries or damages to your person or property resulting from your involvement in the Sessions and/or use of the Facilities.

My Virtual Trainer  hereby advises you that individuals with any enduring infirmities, disabilities or conditions are at particular risk in participating in the Sessions, and are, in fact, advised against doing so by My Virtual Trainer Ltd. Furthermore, if a My Virtual Trainer  employee or instructor decides that you would be at physical risk by attending the Sessions, you will be denied access to the Sessions until you supply My Virtual Trainer  with an opinion letter from your medical doctor, at your sole cost and expense, specifically addressing the issues nd our concerns, and these must state that My Virtual Trainer’s concerns are unfounded. If you decline to or are unable to obtain such a letter, you will not be permitted to participate in the Sessions or use the Facilities.

My Virtual Trainer  reserves the right to refuse service at its discretion.

Unless you have written consent from an Instructor of My Virtual Trainer Ltd, you must be aged 16 years or over to attend any of our Sessions.

You agree to abide by our opening hours, respectful use of our facilities and to modify your own conduct in keeping with an encouraging, welcoming environment.

Instructors and Sessions are subject to change.

We reserve the right to refuse you access to the Studios and suspend or terminate your use of the Services if we reasonably consider that your conduct is damaging to our reputation, is in breach of these Conditions or would otherwise be in the interests of other users of the Studios or participants in our Sessions.

Credits purchased as part of a block of credits do have varying expiry dates, which should be read and agreed before purchasing.

You agree that Credits and session reservations are not transferable to any other person and you should not allow anyone else to book Sessions using your credentials or remaining/new Credits.

Subject to any statutory right of cancellation, payments for Credits are not refundable unless it is explicitly affirmed otherwise in these conditions.

Special offers are subject to our discretion and may be withdrawn immediately at our discretion and without notice. Any special vouchers cannot be used more than once and are only valid once per user.

When you book a session, the credit used to purchase the session will be deducted from your account.

We do not and cannot guarantee that spaces for you and/or another user will be available in any particular session, even if you have sufficient credits in your account, as sessions are subject to availability.

If you revoke your reservation up to 24 hours before the Session is due to start, you will receive a refund of your Credit, paid as a credit. If you cancel within less than 24 hours, you understand and agree that you forfeit your credit and will not receive a refund of your credit or its monetary value as stated on this website.

There is no joining fee for membership to My Virtual Trainer, however, your monthly payments will be non-refundable. By joining as a member you agree to a two-week notice period before cancellation of your membership should you choose to cancel at any point. If you notify us within two-weeks of your next payment, that payment will have to be taken before we are able to cancel your standing order.

If you join a waitlist for a session that is already fully booked, one credit will be deducted from your account. If you are not allocated a bike in this session, the credit will be refunded to your account.

If you join the waitlist and a space becomes available, you will be automatically added to the Session. You will be notified of this prior to the session. Due to this, out of consideration for other users/waitlist members, we advise that you remove yourself from relevant waitlists if you believe you will be unable to attend a session at  the start time stated on this website. You can remove yourself from the waitlist at any time up until the start of a session and the credit will be re-allocated to your account. If a seat becomes available within 2 hours of the intended start time of a session, all those on the waitlist will be sent a notification and will be asked to accept the booking if it is still ocnvenient, and will be provided with with a link to accept their session booking. This is strictly on a ‘first come, first served’ basis.

If you join the waitlist and a place on the fully booked

If, for any reason other than your own conduct, a session is canceled by My Virtual Trainer, your Credit will be refunded as soon as possible.

My Virtual Trainer Ltd and the premises at which it is located will not accept liability for any damage or loss to a user’s or guest of a user’s personal property on the premises.

By using or accessing this website you consent to us processing and using any personal data we collect from you or that you provide to us and confirm that all data provided by you is honest and accurate.

No person who is not a party to these conditions may apply any of them under the contracts (Rights of Third Parties) Act 1999.

No relinquishment of any of these conditions shall be upheld or valid unless provided in writing by My Virtual Trainer Ltd.

Any dispute between you and My Virtual Trainer Ltd regarding these Conditions shall be governed by English law.

We both agree to submit to the non-exclusive jurisdiction of the English courts.

This Website should only be accessed on a device linked to a protected and secure network environment.

We do not and cannot guarantee that documents or files downloaded from this website will be free from viruses. In the interest of your own protection, you must always use virus-checking software when using or accessing this Website.

You must not misuse this website by knowingly introducing computer viruses, malicious code or detrimental components. You must not attempt to gain unauthorized access to our Website. You must not attack our site via a denial-of–service attack or a distributed denial-of-service attack. By breaching this clause you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website and services will cease to exist immediately and you will indemnify us for any breach, rendering you solely responsible for any loss or damage we suffer as a result of you not conforming with this clause.

By using and/or browsing this website, you are confirming that you accept these conditions and that you agree to observe and conform to them.

We may update or amend this Website at our discretion. We cannot and do not guarantee that our website will be free from errors.

We do not guarantee that this website will always be available or uninterrupted. Access is permitted on a temporary basis and My Virtual Trainer may suspend, retract, and/or in any way alter all or any part of this website without notice. We will not be held accountable to you if this website is unavailable at any time or for any period of time.

By accessing this Website, you agree that you will always access it exclusively for your own use.

Particular areas of our Website are subject to restrictions and may only be accessed if you are a registered user with My Virtual Trainer  and have been issued with or have chosen a username and password.

You must not allow any other person to use your username, password or other credentials and must treat such information as confidential and must not disclose it to any third party. If you suspect or udge that someone else knows your login details you must reset and alter them as soon as possible.

Accessing any third party Websites linked to this website is done at your own risk and we will not be liable for any loss or damage that may arise from your use of them. Additionally, you may be subject to the terms of use applicable to any third party sites.

We reserve the right to restrict or disable any user identification code or password used to access to this website immediately at our discretion, if in our reasonable opinion you have failed to comply with these conditions.

You must understand and agree to the fact that the content and other information throughout this website and links on this website may contain personal data subject to pertinent data protection legislation. You must not use that data contrary to such legislation.

My Virtual Trainer will not be accountable for any forfeitures or losses suffered as a result of unauthorised access to your account until you have informed us, in writing, and proven to us the occurrence of such unauthorised use.